MANVIR
HEER

Professional Experience

From Azure deployments to production RAG systems. Building infrastructure that scales and connecting technical work to business impact.

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tenzr-health.md

DevOps & Infrastructure Co-op

Tenzr Health

May 2025 - Present
Vancouver, BC (Remote)

Building infrastructure for a healthcare technology platform focused on patient engagement and clinical workflows. Part of a newly formed DevOps/Infrastructure/Observability team.

# Key Achievements

  • Reduced database connection latency by 99.4% (329ms → 2ms) through PgBouncer connection pooling optimization
  • Built first production RAG system - AI exercise plan generator processing 1,578+ exercises with hybrid search
  • Implemented git hooks and code quality standards across 5+ repositories
  • Created automated API documentation pipelines using OpenAPI spec generation
  • Deployed AWS Lambda functions for video processing and event-driven workflows
PythonFastAPIPostgreSQLDockerAWSLlamaIndexQdrantNext.js
a2p-energy.md

Full Stack Developer Co-op

A2P Energy

Sep 2024 - Dec 2024
India (Remote)

Developed features for an energy marketplace platform serving industrial facilities. Conducted on-site user research with factory workers to improve UX.

# Key Achievements

  • Optimized page load times by 90% (20s → 2s) through database query optimization and eager loading
  • Built shift logging system with role-based access for users with varying technical literacy
  • Conducted on-site user research at manufacturing facilities to inform UI/UX decisions
  • Implemented bilingual support for Hindi-speaking users
NestJSTypeScriptPostgreSQLReactQuery Optimization
saasberry-innovation-labs.md

Customer Success Analyst

SaaSberry Innovation Labs

Feb 2022 - Mar 2023
Vancouver, BC

Transitioned from development to customer-facing role, bridging technical capabilities with client needs for a B2B SaaS platform.

# Key Achievements

  • Conducted 30+ client meetings for requirements gathering and solution consulting
  • Improved customer satisfaction scores by 15%+ through proactive support
  • Managed Agile ceremonies including standups, retrospectives, and user story refinement
  • Translated technical capabilities into business value for non-technical stakeholders
Azure DevOpsAgileClient RelationsRequirements Analysis
saasberry-innovation-labs.md

Junior Back-End Developer

SaaSberry Innovation Labs

Mar 2021 - Feb 2022
Vancouver, BC

First professional development role focused on Azure cloud services and deployment automation for enterprise clients.

# Key Achievements

  • Automated 15+ deployment scripts reducing deployment time by 40%
  • Configured Azure B2C tenants and App Services for multi-tenant SaaS architecture
  • Built internal bug tracking and testing coordination tooling
  • Managed Azure DevTest Labs and load testing infrastructure
AzurePythonCI/CDAzure B2CApp ServicesDevTest Labs
~/education$cat degrees.txt

Simon Fraser University

Bachelor of Science in Computing Science

Sep 2022 - Jan 2026
Burnaby, BC
  • Ken Caple and International Summit Transfer Entrance Scholarship
  • 4th year standing

Douglas College

Diploma in Computer Studies and Information Systems

Jan 2019 - Dec 2020
New Westminster, BC
  • GPA: 3.71
  • International Education Award of Distinction
~/certs$ls *.cert

Microsoft Certified: Azure Fundamentals

MicrosoftAZ-900

August 2022